22ph Privacy Policy — Understand How Your Data Is Handled

The personal data we collect is used exclusively for the purposes of operating the 22ph platform and fulfilling our obligations to you as a registered player. We use your information to verify your identity and age, process your deposits and withdrawals, manage your account, and provide customer support. Your data also helps us detect and prevent fraud, money laundering, and other prohibited activities that could harm you or the integrity of the platform. We use technical and behavioural data to improve platform performance, personalise your experience, and ensure that our games and features work correctly on your device. Where required by Philippine law or regulatory authorities, we may also use your data to fulfil reporting and compliance obligations. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

22ph does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes — full stop. We only share your data with third parties where it is strictly necessary to operate the platform or comply with legal requirements. This includes our licensed payment processors who handle deposit and withdrawal transactions, our identity verification service providers who assist with KYC compliance, and our game software providers who need session data to deliver game content. All third-party service providers we work with are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law. In the event of a business transfer or acquisition, your data may be transferred as part of that transaction, and you will be notified in advance.

Your personal data is stored on secure servers using industry-standard encryption and access controls. We implement technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Access to personal data within 22ph is restricted to staff members who need it to perform their job functions, and all such access is logged and monitored. We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. When data is no longer required and retention obligations have been met, it is securely deleted or anonymised. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are also responsible for keeping your account credentials safe.

As a player on the 22ph platform, you have rights over your personal data that we are committed to respecting. You have the right to request access to the personal information we hold about you, and we will provide this within a reasonable timeframe upon verified request. You may also request that we correct any inaccurate or incomplete data in your account. In certain circumstances, you have the right to request deletion of your personal data — however, this right may be limited where we are required to retain data for legal or regulatory reasons. If you wish to exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request. We will acknowledge your request promptly and aim to resolve it within 30 days. You also have the right to lodge a complaint with the relevant data protection authority in the Philippines if you believe your rights have not been respected.

22ph uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Essential cookies are required for the platform to function — they keep you logged in, remember your preferences, and ensure that transactions are processed securely. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may occur. These analytics help us make the platform better for everyone. You can manage your cookie preferences through your browser settings, but please note that disabling essential cookies may affect your ability to use certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain appropriate and proportionate.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws and regulations in the Philippines. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email. We encourage you to check this page periodically so you are always aware of how your data is being handled. Continued use of the 22ph platform after any changes have been published constitutes your acceptance of the updated policy. If you have concerns about any changes, please contact us at [email protected] before continuing to use the platform. We are always happy to explain what has changed and why.